Career Opportunities

Customer Services -Scheduling Administrator


The Scheduling Administrator follows gas-elec processes to schedule the work of engineers within geographic areas. They liaise with tenants and customers in a polite and professional manner. They report directly to the Head of Customer Services.


Your role will include:

  • Communicating professionally and in a timely manner to schedule booking with customers and tenants.
  • Using gas-elec systems and other software tools efficiently.
  • Effective management of engineer’s diaries within geographical areas, ensuring that they are fully utilised wherever possible.
  • Communication of information related to specific jobs to engineers by email.
  • Escalating issues regarding the scheduling of bookings to managers.
  • Following the complaints procedure at all times.
  • Supporting the successful resolution of complaints and queries through communication with the customer, tenants and engineer(s).
  • Performing any other duties as may be reasonably requested by your line manager, such as general office tasks including generating letters, photocopying and filing.


You will need to:

  • Possess exceptional verbal and written communication skills.
  • Be polite but assertive to ensure work is scheduled to the requirements of our clients and to our benefit
  • Be highly organised and accurate to ensure all tasks are completed successfully.
  • Be flexible to deal with shifting priorities.
  • Have excellent time management skills.
  • Be competent in the use of a range of software packages.
  • Have experience of and willingness to work to targets and KPIs.
  • Be a team player who is also able to work off their own initiative.


This role is based at our Head Office in Walsham Le Willows so a driving Licence is essential.  The site benefits from free on-site parking.  The salary being offered is £21,170. Hours of work will be 09:00 to 17:30 with a 1 hour unpaid lunch break. In the first year you are entitled to 28 days holiday including bank holidays rising to 30 after 1 year’s employment, 31 after 3 years and 32 after 5 years.

Please send CV to together with a cover letter

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    Customer type: HomeownerLandlordAgent

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