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Engineer Survey

We would like all of our engineering team to complete this survey so that we can gain some valuable feedback on a range of topics; this will help us to look at ways we can improve as an employer and as a service provider to our clients.

What we learn from these surveys will help us to make the right decisions that will ultimately bring change that will be beneficial to you.  It is really important that you are honest – no feedback is ‘off limits’ – there will be no judgements made as a result of your views.  This is your chance to tell us the good and the bad about our business and your experience working in it, and how we can improve that experience for you.

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    On the basis that ‘1’ = low, little or negative and ‘10’ = high, lots positive, please rate each of the following questions.

    A: General

    1)In broad terms, how do you feel about working with gas-elec?

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    2) How strong do you feel the gas-elec franchise model is today?

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    3) How well do you think that the gas-elec brand is perceived by our customers?

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    4) Does the service provided by gas-elec match the customer’s needs / expectations ?

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    5) What do you feel we could do to improve this?

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    6) How important do you think it is to promote the gas-elec brand

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    7) Is there more that gas-elec could be doing in the homeowner market?

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    8) If so what do you feel we could offer, irrespective of your own skill set?

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    B) Customer service / Your jobs

    1) How well are your jobs scheduled? (Ignore whether your volumes are sufficient or not)

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    2) How well are you supported by your Customer Service team while you are carrying out your jobs?

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    3) From the ECIS job sheets, how clear is it what you need to do when on site?

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    4) To what extent do you agree that you can get through to Customer Services on the phone in a timely manner?

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    5) How well do you think that the customers you meet e.g. landlords and agents, rate your customer service?

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    6) How strongly or otherwise, do you agree / disagree with the following statements?

    6A) “I have sufficient volume of work"

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    6B) “I always let Customer Services know immediately if I have failed a boiler”

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    6C) “I always send in photos and an explanation of faults or issues arising on a job to Customer Services”

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    6D) d. “I am aware of and use the engineers ‘hot line’ “

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    Engineers

    C1) How often do you wear company uniform?

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    C2) If not always worn, why do you chose not to wear all of the time?

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    C3) 3) What could we do to encourage the use of official gas-elec uniform in your daily work?

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    C4) Is your van liveried?

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    C5) How well has the business communicated with you and made you feel a valued member of the business

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    C6) Do you think the business is now trying to improve communications with engineers?

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    C7) How aware are you of sales activity in your area?

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    C8) If you were provided with some printed marketing material & support, would you be happy to drop it off at agents premises?

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    C9) When we take on a new client how aware are you of the new client and also their requirements?

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    C10) Do you feel the business provides sufficient technical support?

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    C11) 11) Would you be prepared to undertake additional training / qualifications to be able to carry out different work (e.g. boiler installations, remedials, EV charging installs)

    D) General Comments

    Please comment or elaborate on upto 5 aspects of the business or issues that affect you which you would like to provide feedback on to improve your or the businesses situation ;

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    D1) Aspect 1

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    D2) Aspect 2

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    D3) Aspect 3

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    D4) Aspect 4

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    D5) Aspect 5

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      Customer type: HomeownerLandlordAgent

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